Terms of Use

These Terms of Use are a binding agreement between White IO, Inc., a Florida corporation (“White IO,” “we,” “us,” or “our”), and the person or organization accessing White IO (“you” or “Customer”). They govern the White IO website, territory-management platform, applications, and related services (collectively, the “Services”).

By creating an account, accepting an invitation, purchasing a subscription, or using the Services, you agree to these Terms and our Privacy Policy. If you use the Services for an organization, you represent that you have authority to bind that organization. You must be at least 18 years old and legally capable of entering a contract.

Subject to these Terms and payment of applicable fees, White IO grants you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services for your internal business purposes during your subscription.

White IO may improve or modify the Services over time. We will not intentionally make changes that materially defeat the core purpose of a paid subscription without reasonable notice. Features identified as previews, trials, or optional integrations may be changed or discontinued.

You must provide accurate account information, safeguard your credentials, and promptly notify us of suspected unauthorized access. Accounts are personal to the assigned user and may not be shared.

Organization owners and authorized administrators may invite users, assign roles, manage billing, connect integrations, and control organization data. Customer is responsible for its users, their permissions, and their compliance with these Terms. White IO may rely on instructions from an authenticated organization owner or administrator.

“Customer Data” means contacts, company information, addresses, phone numbers, email addresses, notes, calls, visits, routes, appointments, imports, and other content submitted to or generated through the Services for Customer.

As between the parties, Customer retains its rights in Customer Data. Customer grants White IO a limited right to host, process, transmit, back up, and display Customer Data only as necessary to provide, secure, support, and maintain the Services or comply with law.

Customer represents that it has all notices, permissions, and lawful bases required to collect, import, use, contact, route to, and otherwise process individuals represented in Customer Data. White IO does not supply legal permission to call, email, visit, or market to any person. Customer is responsible for compliance with privacy, telemarketing, communications, employment, and industry-specific laws applicable to its activities.

You may not, and may not enable others to:

• use the Services unlawfully, deceptively, abusively, or to violate another person’s rights;
• upload malicious code or content that is unlawful, infringing, discriminatory, threatening, or fraudulent;
• attempt unauthorized access, bypass security or usage controls, probe vulnerabilities without written permission, or interfere with service availability;
• reverse engineer, copy, resell, sublicense, scrape, or commercially exploit the Services except where applicable law expressly permits;
• use the Services to send spam, place unlawful calls, conduct unlawful surveillance, or process data without required permission;
• upload highly sensitive information that the Services are not designed to process, including Social Security numbers, payment-card data, medical records, or authentication secrets.

The Services may interoperate with Google Maps, Google Calendar, Microsoft Outlook Calendar, navigation applications, Stripe, and other third-party services at your direction. Your use of those services is also governed by their terms and privacy practices.

Calendar connection is optional and separate from social sign-in. When connected, White IO may create, update, cancel, and synchronize supported appointment events within the permissions you grant. You may disconnect a calendar integration from account settings.

Routes, map information, traffic information, geocoding, arrival estimates, and navigation handoffs are planning aids. Conditions change, and third-party map data may be incomplete or inaccurate. You remain responsible for safe driving, lawful access to locations, route decisions, and compliance with road signs and local conditions.

Paid subscriptions are billed in advance on a recurring monthly basis through Stripe. Individual includes one user. Team is billed per active seat and requires at least five seats. Taxes may apply.

By starting a paid subscription, you authorize recurring charges until cancellation. Organization owners may manage payment details and cancel through the billing tools made available in the Services. Cancellation takes effect at the end of the current paid billing period unless law requires otherwise. Fees already paid are non-refundable except where required by law or expressly stated in a written order or promotion.

We may suspend paid features for overdue or failed payments after reasonable notice. Price changes apply prospectively and will be communicated before the next affected renewal.

White IO and its licensors own the Services, software, designs, documentation, trademarks, and all related intellectual-property rights, excluding Customer Data. No rights are granted except the limited license stated in these Terms.

If you provide suggestions or feedback, you grant White IO a perpetual, irrevocable, worldwide, royalty-free right to use that feedback without restriction or compensation, provided we do not publicly identify you as its source without permission.

Each party may receive non-public information that a reasonable person would understand to be confidential. The receiving party will use reasonable care to protect it and use it only for the relationship, except when disclosure is authorized or legally required.

White IO maintains administrative and technical safeguards appropriate to the Services, including organization-scoped authorization, protected authentication sessions, and encrypted calendar credentials. No system is completely secure. Customer is responsible for appropriate account access, endpoint security, exports, and independent copies of business-critical information.

Our collection and handling of personal information are described in the Privacy Policy.

You may stop using the Services at any time and may cancel a paid subscription as described above. Account deletion is available through account settings, subject to organization ownership and authorization safeguards.

White IO may suspend or terminate access when reasonably necessary to address a material breach of these Terms, unlawful activity, security risk, harm to another customer, nonpayment, or legal requirement. When practical, we will provide notice and an opportunity to cure.

Upon termination, your license ends. Provisions that by their nature should survive—including payment obligations, ownership, confidentiality, disclaimers, indemnification, liability limitations, and dispute terms—will survive.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WHITE IO DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

White IO does not warrant that the Services will be uninterrupted or error-free, that every contact or address is accurate, that a route is optimal or safe, or that use of the Services will produce any particular sales, revenue, compliance, or business result. Nothing in the Services is legal, tax, employment, safety, or professional advice.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, ARISING FROM THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY.

EXCEPT FOR PAYMENT OBLIGATIONS, MISUSE OF THE OTHER PARTY’S INTELLECTUAL PROPERTY OR CONFIDENTIAL INFORMATION, INDEMNIFICATION OBLIGATIONS, FRAUD, WILLFUL MISCONDUCT, OR LIABILITY THAT CANNOT LEGALLY BE LIMITED, EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF THE SERVICES WILL NOT EXCEED THE FEES PAID OR PAYABLE TO WHITE IO FOR THE AFFECTED SERVICES DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Customer will defend, indemnify, and hold harmless White IO, Inc. and its officers, directors, employees, and agents from third-party claims, damages, fines, penalties, costs, and reasonable attorneys’ fees arising from Customer Data, Customer’s communications or field activities, Customer’s violation of law or these Terms, or Customer’s infringement or misuse of another person’s rights. White IO will promptly notify Customer of a covered claim and reasonably cooperate at Customer’s expense. Customer may not settle a claim in a manner that admits fault by or imposes obligations on White IO without written consent.

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. The state and federal courts located in Broward County, Florida will have exclusive jurisdiction over disputes arising from these Terms or the Services, and each party consents to that jurisdiction and venue. Before filing a claim, the parties will make a good-faith effort for at least 30 days to resolve the dispute through written notice to the other party.

We may update these Terms to reflect changes in the Services, law, or business operations. Material changes will be communicated through the Services, by email, or by another reasonable method and will apply prospectively from the stated effective date.

Neither party is liable for delay caused by events beyond reasonable control. Customer may not assign these Terms without White IO’s written consent; White IO may assign them in connection with a merger, financing, reorganization, or sale of assets. If a provision is unenforceable, the remaining provisions remain effective. Failure to enforce a provision is not a waiver. These Terms and documents expressly incorporated by reference are the complete agreement regarding the Services unless a signed written agreement states otherwise.

Legal and support notices to White IO may be sent to support@whiteio.io.